Frequently Asked Questions
We currently ship to the United States, Australia, and Canada. More countries will be added soon!
- Standard Shipping: 10–15 business days
- Express Shipping: 7–10 business days
- Priority Express Shipping: 5–8 business days
All orders are processed within 2–3 business days before shipment.
No. All prices include taxes, and there are no additional import fees for customers in the U.S., Australia, or Canada.
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can also track your order anytime here:
Track Your Order
We work closely with our trusted fulfillment partners in Asia to ensure fast and reliable delivery. This helps us keep prices low while maintaining quality.
We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, simply contact us at support@purrfect-day.com and we'll help you process the return or replacement.
Yes! All of our products are made with pet-safe, non-toxic materials and are thoroughly tested to ensure safety and durability.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
If your order hasn’t been processed yet, we can help modify or cancel it. Please contact us as soon as possible with your order number.
You can reach us anytime at support@purrfect-day.com or by phone at +44 1544 395300.