Return & Refund Policy

Last updated: August 28, 2026

30-Day Return Window

You may request a return within 30 days after delivery. To be eligible, an item must be unused, in the same condition in which it was received, and in its original packaging where applicable. Proof of purchase is required.

How to Start a Return

Email support@purrfect-day.com with your order number and reason for return. Do not send an item back before the return is approved. We will provide the applicable return destination and mailing instructions after approval. The address shown on the original parcel or our registered office may not be the correct return destination.

Returns are handled by mail. We do not offer walk-in returns.

Return Shipping Costs

• For a return due to personal preference, ordering the wrong item, or another non-quality reason, the customer is responsible for return shipping.
• For an approved claim involving an item that arrived defective, damaged, or incorrect, Purrfect-Day will cover the reasonable approved return cost or provide another appropriate resolution.

If we offer a return label for a customer-paid return, any label cost will be disclosed before the return is confirmed. We do not charge a restocking fee for an approved return that meets the eligibility conditions above.

Damaged, Defective, Incorrect, or Incomplete Orders

Please contact us as soon as reasonably possible, preferably within 7 days after delivery, and include your order number, a description of the issue, and clear photos of the item and packaging when applicable. We will review the claim and provide an appropriate resolution. This request timing does not limit rights that cannot be excluded under applicable law.

Non-Returnable Items

Gift cards, customized or personalized products, and items clearly marked as final sale are not eligible for a change-of-mind return, except where applicable law requires otherwise. Contact us before purchasing if you are unsure whether an item is returnable.

Exchanges

We do not process direct exchanges. The fastest way to obtain a different item is to complete an approved return and place a separate new order.

Refunds

After a returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.

European Union Customers

If an order is shipped to the European Union, applicable statutory cancellation rights, including a 14-day cooling-off period where required, apply in addition to this policy.

Contact

Email: support@purrfect-day.com

BOUNDLESS SKIES LTD
Office 15343 Initial Business Centre
Unit 7 Wilson Business Park
Manchester, United Kingdom
M40 8WN